Terms of Service

Cancellation Policy and Course requirements

General Policy:
Once a student schedules or purchases any class (online or in person) they acknowledge and agree to all terms and conditions set below. Steel City Drones does not offer any refunds on any class or program (Online or in person). Because of the complexity with scheduling classes, there is a cancellation fee on any scheduled training class that is cancelled by “the student/client” regardless of how far in advance. Our cancellation fee is 100% of the amount of the purchase price of the class. If the client has scheduled the class but has not prepaid, they will be billed the cost of the cancellation fee. Any deposits made in advance are non refundable.

Equipment Policy:

It is the responsibility of the client to ensure that all drone equipment they are supplying for training sessions is working and airworthy prior to the scheduled session. This includes making sure all equipment necessary for the training is present, setup and working correctly. This includes but not limited to firmware updates for the aircraft, remote controllers, batteries, smart controllers, cameras, Crystal Sky monitors, Apps, and all mobile devices. In addition, all batteries must be charged before the scheduled lesson time. If the instructor shows up on site but training cannot take place because of equipment issues the lesson will be forfeited and is responsible for the full purchase price of the training session. IF the instructor finds the clients aircraft unsafe or not airworthy, the training session cannot continue and the client is responsible for the full purchase price of the training session. If a client has an issue with their equipment prior to the scheduled lesson, it is their responsibility to resolve the issues before the scheduled class. If the client cannot resolve the issues before the scheduled class, they will be charged for a cancellation fee.

No-show Policy:

If a student/client does not show up for a scheduled training session, the student/client is responsible for the full purchase price of the training session.

Weather Policy:
Weather can affect our flying classes we offer. If we have to cancel a class due to weather there will be no cancellation fee and a makeup date will be simply rescheduled at the convenience to both the Instructor and the student. To ensure that the entire class is completed, it is up to the discretion of the instructor as to whether or not a class needs to be postponed to do pending weather conditions. In general terms, instructors are advised to reschedule a flying class if there is a 60% chance (or greater) of rain during the duration of the scheduled class. We also must adhere to FAA rules in regards to flying such as minimum visibility and cloud minimums. High winds can also affect the quality of flying lessons, if excessively high winds of 15 knots are higher are in the forecasts, we will reschedule the class with no cancellation fee. We will not conduct a flying class of 3 hours or more if the temperature is below 40 degrees. Final decisions to cancel a class due to weather will be made at least 2 hours before the start time. If the student prefers we can make a final decision by 8pm the night before.

Commercial drone program requirements and terms
Commercial drone training packages are usually bundled together with more than one student per group. If one student in the group is not able to attend any of the 4 scheduled classes and cancels inside of 48 hours, there are three options.

Option 1 – Reschedule the group class with a rescheduling fee of $500.

Option 2 – Proceed with the scheduled class with the remaining students and have the one student schedule a make up the class with a rescheduling fee of $500.

Option 3 – Keep all scheduled classes without any cancellation fees but the student that cancels will have to drop out of the remaining training with the group.

The 4 class commercial course requires a full commitment of each student all the way through the program. This includes a requirement to practice between each class. To receive a certificate of completion for the course, each student must have a minimum of 5 logged flying hours by the end of the program. We require each student to have a minimum of 3 hours of logged flying time before the last class can take place. Steel City Drones is not responsible for bad weather that prevents a student from practicing on their own to get the required flying time. We encourage each student to take this into account when scheduling the time in between classes. Steel City Drones recommends a minimum of 4 weeks of time in between the first class and the 4th class so that weather won’t affect the need to reschedule the 4th class with a cancellation fee. Each student must have the full 3 hours of flying time logged prior to the time of the 4th class. If the student shows up to the class without the minimum requirement the class will not take place and a cancellation fee will be applied.